#Remote desktop mouse jumps full

Restricted customer interaction is available only when supporting Windows computers.

Restricted endpoint interaction is available only when accessing macOS or Windows computers. The end user can regain control at any time by pressing Ctrl+Alt+Del. When input is restricted, an orange border appears around the end user's monitors, and a message indicates that the BeyondTrust user has mouse and keyboard control. The end user can regain control at any time by pressing Ctrl+Alt+Del.Īlternatively, disable the end user's mouse and keyboard input while still allowing them to view the screen. The end user's view of the privacy screen clearly explains that the BeyondTrust user has disabled the end user's view. If your permissions allow, you can disable the remote user's screen view and mouse and keyboard input. Representatives using a macOS system can send CTRL+Left-Click through the connected screen sharing session to the remote system by using CTRL+CMD+Left-Click. While viewing the remote computer, start or stop control of the remote keyboard and mouse. Privacy screen is not available when supporting Windows 8.

Privacy Screen starts the session with remote view and control of the endpoint disabled.

If you check View Only, you may see but not control the remote screen.

#Remote desktop mouse jumps full

Leaving all options unchecked requests full screen sharing, which grants view and control of the remote system's entire desktop and all applications.Depending on the system, you may have full control or view only privileges while screen sharing with the system.

Once you have started a session, the access console immediately starts screen sharing with the endpoint. Options may be available below the button depending on your account settings. Control the Remote Endpoint with Screen Sharingįrom the session window, click the Screen Sharing button to request control of the remote computer if screen sharing does not automatically start.